Return & Refund Policy
Last Updated: April 1, 2025
We aim to ensure your satisfaction with every Cuddlo order. If something’s not right, we’re here to help.
1. Return Eligibility
Returns are accepted if:
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Initiated within 7 days of delivery
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Product is unused, unwashed, and in original packaging
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All original tags are intact
Non-returnable items:
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Sale/discounted products
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Customized or personalized items
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Gift cards
2. How to Request a Return
Email support@cuddlo.in with:
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Order number
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Reason for return
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Photos (for damaged/defective products)
We’ll review and respond within 2 business days.
3. Refunds
After we receive and inspect your return:
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Approved refunds will be processed to the original payment method within 7 business days
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Shipping costs (if charged) are non-refundable
4. Exchanges
We only replace items if they are defective or damaged. To request an exchange, contact us at support@cuddlo.in.
